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We wish to inform you that, following the payout on 4 January, your account balance was not reduced by the corresponding payout amount. As a result of this, the account balance which is or, respectively, was displayed in your account is too high. In some instances, this has led to incorrect duplicate payouts.

This applies to:

Account: xxxxxxxxxx@hotmail.com
Amount paid out at the time: 145,45 TRY

To ensure that your account balance now displays the correct value again, we conducted the necessary corrections yesterday. New credits are therefore no longer affected.
However, based on this correction, the situation has arisen that your account balance was set to zero, or even to a negative amount, where the sum paid out at the time was greater than the commission that has since been earned.
We apologise for any inconvenience you may have incurred as a result of this correction.

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